Shipping & Delivery
We know that once you have placed an order with us, you want to receive it as quickly as possible, so we use the best delivery companies in Canada. When shipping your order, we will use one of two different shipping methods: Ground Shipping (for dropship item) or Back of Truck/Truck Freight (for LTL item). Shipping method is provided as part of individual product descriptions. Cheonuk.com is a drop-ship company, and as such different items you purchase may be shipped from different locations in Canada. Actual timeframes may vary from region to region. Your items may arrive on different days and with different shipping methods if you purchase items from multiple brands or if you place more than one order at once.
ENJOY FREE SHIPPING
every day from Decor Cheonuk Inc. with your online purchase of $99
or more before taxes. See below for details and exclusions.Order Amount Standard Ground Shipping Cost < CAD $99.00 50% off shipping fees ≥ CAD $99.00 FREE! Exclusions: Order Amount for promotional shipping doesn't include, and offer doesn't apply to, gift cards, bulk orders, applicable shipping charges, international fees, or sales tax. Ground Shipping
Smaller products will be shipped with regular ground shipping (UPS / FEDEX / CANADAPOST). The average transit time is between 2-7 business days for any destination in the Canada. Delivery times will depend on the local delivery schedule of the carrier, and it may not be possible to make an appointment. Generally, ground delivery is available during business days, from Monday to Friday, excluding holidays. A signature is not typically required: if the customer is not at home to accept delivery, the product will be left if it is safe to do so. Please note that deliveries cannot be made to a PO Box. Please be advised we are unable to ship items to remote areas of Canada including Yukon, Northwest Territories, Nunavut. Please note that if you purchase multiple Ground Shipping items, they may be shipped via Truck Freight instead at the discretion of the manufacturer.Back of Truck/Truck Freight
If the product that you are purchasing is a larger item, it will be shipped via truck freight, sometimes called 'back of truck'. Truck freight shipments usually take between 2-7 business days in transit to arrive and are delivered during normal business hours (8 am-5 pm, Monday-Friday). The shipping company will call you in advance to schedule a delivery appointment window. In general, you must be at home to receive the order. After the product is delivered to the shipping address, it is the customer's responsibility to unload it from the back of the truck. If the item is very heavy please ensure that you have assistance to remove it from the delivery truck. For an additional fee, the carrier can use a liftgate to remove the items from the truck for you. Inside delivery across the threshold of your home may also be available at an extra charge. Some truck freight companies can provide assembly of the items for an additional fee. Please contact us before placing your order for more information on this service. Please note that deliveries cannot be made to a PO Box. Please note that if you are not available for a delivery appointment or the carrier cannot contact you, the order will be held for you for several days, and there may be a charge for this service. After this time, the order will be returned to the manufacturer for credit under our Return Policy.Here are a few things to consider while you wait for your order:
- Shipping starts from the date you received the “Your Order Has Shipped!” email and with trackable detail such as tracking number or waybill number.
- Please allow extra time for deliveries to non-major centres and remote locations.
- We are not responsible for delivery delays that may occur as a result of poor weather conditions, parcel volume or courier delays.
If you have any questions about shipping before or after placing an order, or while your order is on its way, feel free to call us or email to us.