- Return Policy
- Returning an Item
- Parts Replacement
Our return policy do not cover:
- Accidental damage items
- Abuse or incorrect use of the product
- Assembled items
- Items without original packaging
In the rare case that your item(s) unfortunately arrive damaged or defective, replacements are usually offered at no charge. Simply note any damage upon delivery and contact us immediately. Should you choose not to pursue replacements the damaged or defective products can be returned for credit as outlined in our Return Policy.
All cancellation requests are forwarded directly to the manufacturer. Cancellation requests are not accepted on items that have shipped or been prepared for shipping. A refusal of the item at delivery will be considered a Return and credit will be issued back to your original payment method minus round-trip shipping charges. Please note that all items are shipped directly from the manufacturer’s warehouse and if we do not have tracking at the time you request cancellation, this does not mean your order has not shipped.
In the case that your item is not able to be delivered and requires to be held in storage for the following reasons but is not limited to:
- Wrong address/Contact information provided to Cheonuk
- Away from residence/not able to accept delivery
Since we want our manufacturer fullfill your orders asap, you will have to contact us to reschedule delivery before next day 9:00am EST. After this timeframe has elapsed and no delivery has been scheduled the order will be returned and refunded under our Return Policy.
Please contact us prior to purchasing to inquire about the fee that would be associated with your returned item.
Please contact us within 30 days of receipt of the item by logging into “My Account” to file a return request. An RMA Number (Return Merchandise Authorization) will be provided from the manufacturer and a return address and full return instructions will be provided. This process usually takes approximately 5-7 business days. Returned items without an RMA number will generally be refused by the return warehouse and credit will not be processed.
All items must be returned in their original packaging, and unassembled. We are unable to offer returns on modified or assembled items as the manufacturer will deem these “used”. Once you provide us with the return tracking number we will track your return to confirm its arrival back to the manufacturer. A refund will be credited to you once the manufacturer has received, inspected and confirmed undamaged.
When dealing with a damage/defect issue; photos are required. These will assist us when dealing with the manufacturer/carrier and ensure replacements are sent out as quickly as possible.
If you prefer not to receive replacements and we have determined that the damage that resulted was carrier related and the damage was noted upon receipt you can request a full refund. This process will take a little longer as we will need to retrieve the delivery documents to confirm it was correctly notated.
You can expect to receive your refund within four weeks of shipping the product back to the manufacturer. In most cases, the refund will be issued sooner. The four week timeframe includes shipping time (5-14 business days), product inspection (3-5 business days), and refund processing back to your payment method (3-5 business days).
Any damage or defective issues can be dealt with by logging into “My Account” or contacting our customer service to file a parts request.
When dealing with a damage/defect issue; photos are required. These will assist us when dealing with the manufacturer/carrier and ensure replacement parts are sent out as quickly as possible.
In some cases you will be asked to identify the damaged parts by referencing the part number and description in the assembly instructions. All replacement requests are submitted directly to the manufacturer and depending on the severity of the damage they will determine if parts can correct the issue or if a new unit will need to be shipped out.
Should you choose not to pursue replacements the damaged or defective products can be returned for credit as outlined in our Return Policy.